Privacy Policy

1. Study settings and progress

The app saves your language, voice preferences, vehicle and brake selections, study progress, and acknowledgement of the Spanish study notice on your device. The browser version uses browser storage. These study records are not uploaded by the app to a Francis Carriers training database.

Device or browser backup services may include local app data according to your settings. You can remove local information by clearing app or browser storage or deleting the app; restored backups may restore saved information.

2. Practice evaluations and email

You may enter a student's name and email address, an instructor's name, and evaluation information. The app uses these entries to display practice results and prepare an email draft. They are held in the current app session rather than saved to our servers.

If you choose to prepare a results email, the app passes the recipient address, names, date, score, and missed checkpoints to your selected email application. You review the message and decide whether to send it. Your email provider and the recipient handle that information under their own practices. Francis Carriers Inc does not automatically receive a copy.

Enter or share another person's information only when you are authorized to do so. Check the recipient before sending.

3. Subscriptions and purchases

Apple or Google processes purchases through your store account. We do not receive your full payment card number or security code.

We use RevenueCat to verify purchases, restore access, manage subscription status, and understand subscription performance. This involves an automatically generated app customer identifier, purchase receipts or tokens, subscription history and status, and technical information such as app version, operating system, and locale. Subscription services can communicate when the app opens, including before a purchase.

The app does not require a separate PRE-TRIP PRO login. It does not send your student names, student email addresses, practice scores, or study progress to RevenueCat as customer attributes.

Learn more from RevenueCat, Apple, and Google. Their handling of their own services is described in their policies.

4. Read-aloud features and device access

Read Aloud uses your device's or browser's speech service to speak study text. Some voices may use an internet connection under the speech provider's settings. The app does not record your voice or request microphone access.

This version does not request GPS location, camera, photo-library, or address-book access. It does not include advertising networks or use advertising identifiers for targeted advertising.

5. Support and other disclosures

Our public legal pages are hosted by Netlify. When you visit them, Netlify processes web request information, which can include your IP address, browser information, requested page, and request time, to deliver and secure the website. These pages do not contain advertising pixels or a sign-up form. See Netlify’s privacy policy for its practices.

If you contact us, we receive the contact details, message, and attachments you choose to provide. We use them to respond, troubleshoot, and address privacy requests. Do not send payment card numbers, passwords, or identity documents unless a specific, necessary verification process has been explained.

Service providers may process information for subscription management, communications, hosting, and technical support. We may disclose relevant information where required by law or reasonably necessary to protect people, investigate abuse, or enforce lawful rights. A business transfer may involve records subject to appropriate safeguards and notice where required.

We do not sell personal information or share it for cross-context behavioral advertising.

6. Retention and security

Local settings remain until you remove them or the device clears them. Evaluation details remain in the app session; email drafts and sent messages remain with your email service until removed under that service's settings.

Subscription records are retained as needed to operate and restore purchases, handle billing issues, prevent fraud, meet legal obligations, and resolve disputes. Support correspondence is retained as reasonably necessary to resolve requests and maintain relevant business records. When information is no longer needed, we delete it or de-identify it, subject to lawful retention requirements. Apple and Google control retention of their own transaction records.

RevenueCat encrypts subscription information in transit. We use reasonable safeguards appropriate to the information, but no storage or transmission method is completely secure. Providers may process information in the United States and other countries where they operate.

7. Access, correction, and deletion requests

You may contact us to request access to, correction of, or deletion of personal information we control, subject to applicable law. Depending on your location, you may have additional rights, including portability or appeal of a denied request. We will explain any applicable exception or next step.

For a subscription-related request, include PRE-TRIP PRO, your platform (Android or iPhone), and a store order reference if available. We may ask for limited information to verify the request and locate the correct record. A randomly generated customer identifier may not be identifiable from your email address alone.

We can process deletion requests for records we control and direct our subscription provider where appropriate. We cannot delete email held by recipients or transaction records controlled independently by Apple or Google.

Deleting the app or requesting data deletion does not cancel a subscription. Cancel through the store that billed you. Continued use or restoring purchases may create new subscription records needed to provide the service.

8. Children

PRE-TRIP PRO is intended for adult CDL learners and instructors. It is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided such information, contact us so we can investigate and address it.

9. Changes and contact

We may update this policy when the app or our practices change. We will update its effective date and provide additional notice or obtain consent where required.

Privacy contact: Francis Carriers Inc
Email: franciscarriersinc@gmail.com